IE-673 Total Quality Management

Spring Semester 2007

Assignment #1 - TQM Process / System Modeling By Using Object-Oriented Method

Name: Hoai Van Nguyen

Date: 02/16/07

E-Learning Pack ID number: IE673-Spring 2007-27-12

Class: Live

Virtual Company: Advance Packaging and Tracking (APT)

Contents:

1-Introduction

2-Objective

3-Methodologies

4-Process Description

5-Object Oriented Modeling

1-Introduction

As the world moves through the 21st Century, business is becoming more globalization and packaging industry has changed and grown in accordingly with the industry.  The following Object-oriented method will be applied to enable engineers to analyze data-sets, processes and understand the total quality management system.

2-Objective

The objective of this assignment is to develop the TQM system modeling, using the Object-oriented process modeling methods, CIMpgr.

 3-Methodologies

CIMpgr graphical method will be used to create the process diagram.  This process diagram will illustrate the object-to-object relationships, their functions and entities.  The CIMpgr model constructs in layers, illustrating a parent-child relationship.  The first layer is an overview (high-level) of the entire process.  The information will flow from the top layer (high-level/parent layer) down to a sub-layer (child layer) and the parent layer will also get feed back from the child layer during the process design.

4-Process Description

               First Layer (Process A0)

This layer is considered as a high-level view of the project for management.  Management will use this model to define a group of data for controls (C), inputs (I), outputs (O), and resources (R) for the project.  This group of data will be utilized to produce a high quality packaging and tracking process and product.

Advance Packaging and Tracking (APT) company will collaborates with the following four companies to create a new process, product and services.

1-Faber-Castell USA, Inc.

3-Delmia Automation

               4-FANUC Robotics Inc.

               Second Layer (Process A1…Ai)

               Process A1 is a sub-set of process A0.  This process explains how the current system or “As Is” system will redesign to a new system or “To Be” system.

               Process A1:

               APT meets with customers to discuss and create a Customer Requirement Specifications (CRS) for packaging and tracking their products.  APT engineering uses the CRS to create a blueprint of a new process, product and services for manufacturing boxes, packing and tracking.

               Process A2:

APT engineering analyzes the “As Is” system and incorporate the new design specifications of the blueprint to create a “To Be” system.   

Process A3:

The new design specifications of the blueprint will be implemented in this process along with others inputs such as suppliers, cost of material, logo designs, machinery, work schedules, employees and ISO9000.

Process A4:

               After the design phase is completed, the system “To Be” will put into operation to produce the prototype boxes, packing materials, bar-code and the manufacturing Standard Operating Procedure (SOP).

Process A5:

The final process will be entered the post-project and maintenance process for review and provide feed-back to engineering and manufacturing.  Engineering and manufacturing will use this information to improve the new process.

Third Layer (Process A41…A4i)

The process A41 is a subset of process A4.  This process illustrates the operation of packaging process.

Process A41:

Production line managers and process engineers will establish a Production Master Plan (PMP).   The PMP consists of detail process procedures, materials processing, resources and Work-Breakdown-Schedule (WBS).  The PMP will be implemented as soon as it gets approved from senior management.

Process A42:

The PMP is ready to be implemented at this phase.  Production managers, maintenance managers, production operators and engineers will follow the PMP to proceed packaging and tracking production.  Production managers and engineers will observe every step during the entire process.

Process A43:

Production managers and operators will provide feed back of the operations to engineers.  This information will help engineers to trouble shoot and improve the process.

All final packaged goods and documentations will be inspected, approve and release by Quality Assurance. 

5-Object-Oriented Modeling